Other Services
Technical support is provided to our customers in several different methods. Please review the options available to you below and select the appropriate option.
On-site technical support
As you can imagine on-site technical support is sometimes required to resolve customer issues. If you feel you need hands on support please call 1.709.683.1442 to schedule an appointment.
E-mail based question and answer
E-mail tech support is provided by using this EMAIL address. Items submitted here will be addressed by our in-house technicians and responses will be sent by e-mail
Remote control of your machine
After speaking with a technician you may be asked to establish a remote session. This tool allows our technicians to manage your machine as you watch. This tool can be very helpful in resolving basic issues. |
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